The State of Business Email 2025: Infrastructure, risk and IT’s next opportunity
Explore insights from 4,000+ IT leaders on why email remains essential in 2025. Discover where risks lie, what’s draining IT capacity, and how to modernize email infrastructure with AI and automation.
In 2025, email remains the system of record for critical business communication—trusted for everything from legal notices and client conversations to internal alerts and executive updates. While real-time messaging and collaboration platforms are expanding the stack, businesses still send it by email when the message matters.
This year’s State of Business Email report, based on insights from 4,009 IT leaders across the UK, US, Germany, and Australia, reveals a clear pattern: IT is being asked to secure, automate, and modernize the most targeted and visible part of the digital infrastructure—often without the tools, support, or ownership to do it effectively.
The report dives into five key areas
Why email still dominates high-trust communication
Where security and compliance protections are falling short
How manual processes—from spam filtering to signature updates—are consuming IT’s time
Why integration is lagging, and what it’s costing teams
What AI, automation, and evolving expectations mean for the future of email
Download the report now to see where email stands today, how it’s evolving, and what IT needs to do next to reduce risk, improve control, and reclaim capacity.
Download the report
