The State of Business Email: Infrastructure, risk and IT’s next opportunity
Explore insights from 4,000+ IT leaders on why email remains essential. Discover where risks lie, what’s draining IT capacity, and how to modernize email infrastructure with AI and automation.
Today, email is still the system of record for business communication. It’s where legal notices live, client conversations happen, and leaders share decisions. Teams may collaborate in real time elsewhere, but when the message matters, it’s still sent by email.
This year’s State of Business Email report draws on insights from 4,009 IT leaders across the UK, US, Germany, and Australia. It shows a consistent theme. IT teams are expected to secure, automate, and modernize one of the most visible parts of the digital stack, often without clear ownership, the right tools, or enough support to do it well.
The report dives into five key areas
Why email still carries the highest level of trust for business-critical communication
Where security, compliance, and governance controls are breaking down
How manual work, from spam handling to signature updates, is draining IT time
Why poor integration is slowing teams down, and what that costs at scale
What AI, automation, and changing expectations mean for how email is managed next
Download the report to see where email stands today, how it’s changing, and what IT teams can do to reduce risk, regain control, and free up capacity.
Download the report
