
About the author
Lucinda is Senior Director of Customer Services and Success at Exclaimer, where she leads the technical support and account services teams. She joined in August 2024 and has since overhauled how Exclaimer handles support.
Lucinda has 20 years of experience in customer service and operations, including roles at the Financial Times and Bark.com. She holds an MBA from Warwick Business School and a CIPD Level 5 diploma in people management.
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